About Upsale

Upsale is a local online marketplace that makes it easy for families in Greater Cleveland to buy and sell gently used children’s items—everything from clothes and toys to strollers and gear.

Anyone in the Greater Cleveland area can sign up to buy or sell on Upsale! Your home address must be in an approved zip code within the designated radius of Cleveland. Whether you’re a parent, caregiver, or just looking for great local deals, you’re welcome here.

It’s free to sign up and browse! Transaction fees help cover platform maintenance and development. Full fee details are available at checkout.

Upsale uses secure, integrated payment options through PayPal to keep transactions safe and convenient. You’ll be able to pay or get paid directly through the platform. Sellers must set up a PayPal to receive payments.

Upsale is designed specifically for higher end kids’ -related items. Listings should be in good condition or better and appropriate for resale. We reserve the right to remove listings that don’t meet our standards.

At Upsale, we’re committed to offering a curated, high-quality shopping experience for families. To maintain our standard, all items listed must meet the following criteria:

1. Good Condition Only

Items must be clean, gently used or new, and free of major defects. We do not accept products with stains, excessive wear, rips, or missing pieces.

2. High-End or Desirable Brands

Upsale focuses on elevated, stylish, and sought-after brands. Items should reflect a modern, high-quality aesthetic. The acceptability of brands is determined at the sole discretion of the Upsale team to ensure consistency across the platform.

3. Family-Focused

Listings should be relevant to parents, children, and home life — including clothing, gear, toys, and décor that align with the Upsale community’s needs and tastes.

We reserve the right to remove listings that don’t meet these standards. Thank you for helping us keep Upsale a trusted and elevated marketplace for local families!

No. Upsale is a community based platform that facilitates local pick ups. The platform includes scheduling features to make the process simple!

We plan to have user reporting within the platform in the future. In the meantime, please reach out to admin@shopupsale.com with as much detail as possible include usernames, transaction IDs, screenshots, and a description of what happened.

Our team will review your report, reach out to both parties, and work to mediate a fair resolution.

While Upsale strives to foster a trustworthy community, all transactions remain peer-to-peer. Upsale is not liable for disputes between users.

We take safety seriously and are committed to building a trusted community. Soon, Upsale will launch a user verification process to help validate user identities and reduce the risk of fraudulent activity. We’re also working on a user reporting feature that will allow our community to flag suspicious behavior, helping us investigate and take action when needed.

That said, all transactions on Upsale are peer-to-peer, and users are buying and selling at their own risk. Upsale is not liable for any disputes, scams, or issues that arise between users. We strongly recommend meeting in public places, verifying items before payment, and using our secure payment options whenever possible.

Your awareness and good judgment are key to creating a safe experience for everyone.

If something isn’t working right, please report it directly via admin@shopupsale.com. Upsale is currently in beta version and we appreciate your help in improving the platform!

We love supporting local businesses! Reach out to hello@shopupsale.com to learn more about advertising and partnership opportunities.

Not yet! For now, you can access the platform through our mobile-friendly website. We suggest saving the site to your home screen for quick access.

Upsale is currently only available for zip codes within a 50-mile radius of Cleveland, OH although we do aspire to add more markets in the future!